Happy Brick Land is owned and operated by JNE Austrading Pty Ltd, an Australian company serving customers in Canada, the United Kingdom and selected European countries. Available shipping destinations are shown in the country/region selector and confirmed at checkout.
We want customers to shop with confidence. This policy explains our return, exchange and refund procedures, including returns for both defective and non-defective products.
Nothing in this policy excludes, restricts or modifies any consumer guarantee, statutory warranty or other right that cannot lawfully be excluded under applicable consumer law.
2-Year Product Warranty
Eligible Happy Brick Land products purchased directly from www.happybrickland.com are covered by a 2-year warranty against manufacturing defects, starting from the date the customer receives the product.
The warranty generally covers:
- Manufacturing or structural defects
- Defective fittings or components
- Faults in integrated lighting, controllers or supplied electrical components
The warranty does not cover:
- Normal wear and tear
- Accidental damage
- Misuse or improper handling
- Incorrect installation or assembly
- Unauthorised modification or repair
- Damage caused by unsuitable power supplies
- Damage caused by improper storage, external events or use outside the product's intended purpose
To make a warranty claim, please contact support@happybrickland.com with your order number, a description of the issue, and photos or video where relevant.
Depending on the nature of the issue and applicable consumer law, we may provide:
- Replacement parts
- Repair
- Replacement product
- Partial or full refund
Where a return is required for a confirmed warranty issue, Happy Brick Land will cover reasonable return shipping costs.
This 2-year warranty is provided in addition to any statutory consumer rights available under the laws of the customer's country or region. Nothing in this warranty limits, excludes or replaces any rights or remedies that cannot lawfully be excluded under applicable consumer law.
30-Day Return Policy
We accept returns of eligible products within 30 calendar days from the date the customer receives the order.
Returns are accepted for both:
-
Change-of-mind or other non-defective returns
-
Damaged, faulty, incorrect, incomplete or misdescribed products
The 30-day return period begins when the order has been delivered to the customer, not from the order date or dispatch date.
To request a return, please contact:
before sending the product back.
Condition of Returned Products
For change-of-mind returns, products must be:
-
Unused
-
Uninstalled
-
Unmodified
-
In their original condition
-
Returned with all original components, accessories, instructions and protective materials
-
Returned with the original packaging where reasonably possible
-
Securely packaged to prevent damage during return shipping
-
Accompanied by valid proof of purchase or the relevant order number
We do not generally accept change-of-mind returns for products that have been used, installed, modified or damaged after delivery.
We may request photographs of the product and packaging before approving a return.
Returns showing signs of use, installation damage, missing components or damage caused by inadequate return packaging may be refused or may have a reasonable reduction applied to the refund where permitted by law.
These conditions do not limit any rights relating to defective, damaged, unsafe, misdescribed or incorrectly supplied products.
How to Request a Return
All returns must first be authorised by Happy Brick Land.
Please email:
and provide:
-
Your full name
-
Order number
-
Product being returned
-
Reason for the return
-
Photographs or video where relevant
Once approved, we will provide:
-
Return instructions
-
The authorised return address
-
Any additional information required for the return
Please do not return products to our registered office, business address or warehouse unless we have specifically provided that address as the authorised return location.
Unauthorised returns may be delayed, refused or returned to the sender.
Return Method
Returns are accepted by mail / courier only unless otherwise agreed in writing by Happy Brick Land.
Customers must send approved change-of-mind returns using a tracked shipping service.
The customer remains responsible for the parcel until it has been delivered to the authorised return location.
We recommend keeping the tracking receipt until the return and refund have been completed.
Change-of-Mind Returns
We accept eligible change-of-mind returns within the 30-day return period.
Change-of-mind returns include situations where:
-
You no longer want the product
-
You ordered the wrong product, size or version
-
The product does not suit your preference
-
You found another product after ordering
For an approved change-of-mind return:
The customer is responsible for the cost of return shipping.
Happy Brick Land does not provide free return shipping for ordinary change-of-mind returns.
The customer is responsible for arranging and paying for a tracked return shipping service.
Original customs duties, import taxes, brokerage fees or similar charges paid to third parties are generally not refundable by Happy Brick Land.
Damaged, Faulty, Incorrect or Incomplete Products
Please inspect your order as soon as reasonably possible after delivery.
Contact us if the product:
-
Arrives damaged
-
Has a manufacturing defect
-
Is missing components
-
Is materially different from its description
-
Is not the product ordered
-
Has been incorrectly supplied
Please email:
and provide your order number, a description of the issue and clear photographs or video where appropriate.
Where possible, please notify us of transit damage or packing issues within 3 business days of delivery so that we can investigate promptly.
This notification period does not remove or reduce any mandatory consumer rights that may apply.
Depending on the circumstances, the remedy may include:
-
Replacement parts
-
Troubleshooting or installation assistance
-
Repair
-
Replacement product
-
Partial refund
-
Full refund
Where a return is reasonably required because of:
-
Our error
-
A manufacturing defect
-
Transit damage
-
An incorrect product being supplied
Happy Brick Land will provide return instructions and cover reasonable return shipping costs.
In some cases involving a damaged or missing component, we may send replacement components without requiring the entire product to be returned.
Exchanges
We accept exchanges for eligible products.
Please contact us before returning any product for exchange.
Exchanges are subject to:
-
Product availability
-
Return approval
-
Inspection of the returned product
-
Any applicable price difference
-
Any applicable additional shipping costs
For a change-of-mind exchange, the customer is generally responsible for:
-
Return shipping costs
-
Shipping costs for the replacement product
If an exchange is required because we supplied an incorrect, faulty or damaged product, we will provide an appropriate remedy and will not charge unreasonable additional shipping costs.
In some cases, we may recommend returning the original product for a refund and placing a new order.
Non-Returnable Change-of-Mind Items
The following products are generally not eligible for change-of-mind returns:
-
Custom-made products
-
Personalised products
-
Products manufactured or modified to the customer's specifications
-
Gift cards
-
Clearance or final-sale products clearly identified as such before purchase
-
Products that have been used
-
Products that have been installed
-
Products that have been modified
-
Products damaged after delivery
-
Products returned without essential components or accessories
These exclusions apply only to change-of-mind returns.
They do not limit any rights relating to faulty, damaged, unsafe, misdescribed or incorrectly supplied products.
Products Damaged After Delivery
Returns or refunds are generally not available for damage caused by:
-
Misuse
-
Incorrect installation or assembly
-
Unauthorised modification or repair
-
Accidental damage after delivery
-
Failure to follow supplied instructions
-
Normal wear and tear
-
Improper storage, handling or maintenance
This exclusion does not apply where the problem resulted from an inherent product defect or where applicable law provides otherwise.
International Returns
International returns must be sent only to the return address provided by Happy Brick Land after return authorisation.
Customers are responsible for correctly completing any customs or return documentation.
Where applicable, the parcel should be clearly identified as returned merchandise.
Happy Brick Land is not responsible for:
-
Returns sent to an unauthorised address
-
Parcels lost when an untracked service is used
-
Customs delays caused by incomplete or inaccurate documentation
-
Import charges arising from incorrectly completed customs declarations
If Happy Brick Land provides a prepaid return label for a defective, damaged or incorrectly supplied product, please follow the instructions provided with that label.
Return Shipping Costs
For clarity:
Change-of-mind / non-defective returns:
Return shipping costs are paid by the customer.
Faulty, damaged, incorrect or misdescribed products where the issue is our responsibility:
Happy Brick Land will cover reasonable return shipping costs where a return is required.
There is no standard restocking fee for approved returns.
Restocking Fees
Happy Brick Land does not charge a fixed restocking fee for approved returns.
However, where permitted by law, a refund may be reasonably reduced if a returned product:
-
Is missing components
-
Has been used or installed
-
Has been damaged by the customer
-
Has been damaged because of inadequate return packaging
-
Is returned in a condition materially different from the condition in which it was supplied
Return Inspection
After the returned product has been delivered to the authorised return location, our team will inspect it.
We may check:
-
Product condition
-
Included components and accessories
-
Whether the return matches the approved return request
-
Whether the product has been used, installed or modified
-
Whether any damage resulted from inadequate return packaging
We will notify the customer by email after the inspection has been completed and confirm whether the refund has been approved.
Refunds
Approved refunds will be issued to the original payment method used to place the order.
Once we have completed the return inspection and approved the refund, we aim to process the refund promptly.
After the refund has been processed by Happy Brick Land, it may take approximately 5–10 business days for the funds to appear in the customer's account.
Actual processing times depend on the customer's:
-
Bank
-
Credit card issuer
-
Payment provider
and are outside Happy Brick Land's control.
Refunds are normally issued in the original transaction currency.
Foreign exchange differences or foreign transaction fees charged by a bank or payment provider are not controlled or reimbursed by Happy Brick Land.
If more than 10 business days have passed after we have confirmed that the refund was processed, please contact your bank or payment provider first, then contact us if further assistance is required.
Original Shipping Charges
Where permitted by applicable law, original shipping charges for a change-of-mind return are generally non-refundable unless otherwise stated.
If the entire order is returned because the product was faulty, damaged, incorrect or otherwise not supplied as agreed, any shipping refund required by applicable law will be provided.
Customs Duties and Taxes
Customs duties, VAT, GST, brokerage fees and other import charges collected directly by a government authority, customs agency or carrier are generally not refundable by Happy Brick Land.
Customers may need to contact the relevant customs or taxation authority regarding refunds of eligible import charges.
Taxes collected directly by Happy Brick Land at checkout will be refunded where required by applicable law and according to the approved refund amount.
Order Cancellations
Please contact us as soon as possible if you wish to cancel an order.
We will make reasonable efforts to cancel an order that has not entered processing, production or dispatch.
Cancellation cannot be guaranteed once fulfilment has commenced.
Pre-order products may generally be cancelled before dispatch unless otherwise clearly stated before purchase.
Custom-made, personalised or made-to-order products may not be cancelled after production has commenced, except where required by law.
Approved cancellation refunds will be issued to the original payment method.
Consumer Rights
JNE Austrading Pty Ltd is an Australian company serving customers in multiple countries and regions.
Customers may have mandatory consumer rights under the laws of the country or region in which they reside.
Nothing in this Returns & Refunds Policy is intended to exclude, restrict or override any right that cannot lawfully be excluded.
Where this policy conflicts with mandatory consumer law, the applicable mandatory law will apply.
Contact Us
Happy Brick Land is owned and operated by:
JNE Austrading Pty Ltd
Trading as Happy Brick Land
40 Marong Tce, Forest Hill VIC 3131 Australia
+61 426 651 108
Website: www.happybrickland.com
Email: support@happybrickland.com
We aim to respond to customer enquiries within 1 business day, excluding weekends and public holidays.
