Terms of Service

Terms of Service

Welcome to Happy Brick Land.

This website is owned and operated by JNE Austrading Pty Ltd, an Australian company operating under the Happy Brick Land brand (“Happy Brick Land”, “we”, “our” or “us”).

These Terms of Service (“Terms”) apply to your access to and use of www.happybrickland.com (the “Site”), including any purchases made through the Site.

By accessing the Site, creating an account or placing an order, you agree to these Terms, our Privacy Policy, Shipping Policy and Returns & Refunds Policy. If you do not agree, please do not use the Site.

1. Eligibility and Use of the Site

You must have the legal capacity to enter into a binding agreement in your country or region.

If you are under the applicable legal age, you may only use the Site under the supervision of a parent or legal guardian.

You agree to use the Site only for lawful purposes. You must not:

  • Attempt to gain unauthorised access to the Site, our servers or customer accounts

  • Introduce viruses, malicious code or other harmful technology

  • Interfere with the security or operation of the Site

  • Use automated systems to collect Site content without permission

  • Use the Site for fraudulent, unlawful or misleading activities

  • Infringe our intellectual property rights or the rights of another party

We may restrict or suspend access where we reasonably believe these Terms have been violated or the Site is being misused.

2. Customer Accounts

You may be required to create an account to access certain features.

You are responsible for:

  • Providing accurate and current account information

  • Maintaining the confidentiality of your login credentials

  • All activity conducted through your account

  • Notifying us promptly if you suspect unauthorised access

We are not responsible for loss resulting from your failure to protect your account credentials, except where responsibility cannot legally be excluded.

We may suspend or close accounts that are fraudulent, abusive, inactive, duplicated or used in violation of these Terms.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, dimensions, colours, images, compatibility information, availability and prices are accurate.

However:

  • Colours may vary depending on the customer’s screen and lighting

  • Measurements may be subject to reasonable manufacturing tolerances

  • Product packaging and minor design details may change

  • Displayed accessories or models may be shown for demonstration purposes only

  • Product availability may change without notice

Please read the complete product description before placing your order.

Unless expressly stated otherwise, display cases, frames, stands and lighting products do not include the building sets, models, figures or collectibles shown in product images.

Third-party names, model numbers and trademarks may be used solely to describe compatibility. LEGO® is a trademark of the LEGO Group, which does not sponsor, authorise or endorse Happy Brick Land unless expressly stated otherwise.

4. Product Safety

Some products may contain small parts, batteries, electrical components or other items that require careful handling.

Customers must follow all safety warnings, installation instructions, age recommendations and product-specific guidance provided with the product or displayed on the relevant product page.

Products containing small parts may present a choking hazard and are not suitable for children under three years of age.

Adult supervision is recommended where products are assembled, installed or used by children.

Customers are responsible for ensuring that products are installed securely and used only for their intended purpose.

5. Orders and Contract Formation

Submitting an order constitutes an offer to purchase the selected products.

An automated order confirmation acknowledges that we have received your order but does not necessarily mean that the order has been finally accepted.

Subject to applicable law, acceptance occurs when:

  • We dispatch the order; or

  • We otherwise confirm that the order has been accepted and is being fulfilled.

We reserve the right to refuse or cancel an order where reasonably necessary, including when:

  • A product is unavailable

  • Pricing or product information contains an obvious error

  • Payment cannot be authorised

  • Fraud or unauthorised payment is suspected

  • The order exceeds reasonable purchase limits

  • Delivery is unavailable for the destination or product

  • Additional verification reasonably requested from the customer is not provided

If we cancel an order after payment has been received, we will issue a refund to the original payment method for the cancelled amount.

6. Pre-Orders and Customised Products

Products marked as pre-order, made-to-order or customised may have longer preparation times.

Estimated availability and dispatch dates are provided in good faith but may change because of manufacturing, customs, freight or other circumstances outside our reasonable control.

If a material delay occurs, we will make reasonable efforts to notify you and provide available options in accordance with applicable consumer law.

Customised or made-to-order products may not qualify for change-of-mind returns unless they are faulty, damaged, incorrectly supplied or otherwise covered by mandatory consumer rights.

7. Pricing and Currency

Product prices are displayed in the currency selected or detected on the Site.

Currency conversions may be approximate. Your payment provider may apply its own exchange rate, conversion fee or international transaction charge.

We make reasonable efforts to maintain accurate pricing. If an obvious pricing error is identified after an order has been submitted, we may contact you to:

  • Confirm the order at the correct price; or

  • Cancel the affected item and issue a refund.

Promotional prices, discount codes and special offers may be subject to separate conditions, availability periods, usage limits and product exclusions.

Discount codes cannot be exchanged for cash and generally cannot be applied retrospectively unless we agree otherwise.

8. Payment

Payments are processed through Shopify and authorised third-party payment providers.

By submitting payment information, you confirm that:

  • You are authorised to use the selected payment method

  • The information provided is accurate

  • You authorise the applicable charges for your order

We do not directly store complete payment-card information. Payment providers process payment data according to their own terms and privacy policies.

Orders may be delayed or cancelled if payment cannot be verified or authorised.

9. Shipping and Delivery

Processing times, delivery estimates, available destinations, tracking information and shipping restrictions are set out in our Shipping Policy.

Delivery dates are estimates unless expressly stated otherwise.

Customers are responsible for providing a complete and accurate delivery address. Additional costs may apply if a parcel is returned, redirected or requires redelivery because of an incorrect address, refusal of delivery or failure to collect the parcel.

Some orders may be dispatched in multiple parcels or from different fulfilment warehouses.

Risk of loss and legal title will transfer in accordance with the mandatory laws applicable to the transaction. Nothing in these Terms transfers risk earlier than permitted by applicable consumer law.

10. Customs Duties, Taxes and Import Requirements

International orders may be subject to customs duties, VAT, GST, brokerage fees or other import charges imposed by the destination country.

Where taxes or duties are collected at checkout, the applicable amount will be displayed before payment.

Unless otherwise stated at checkout, import duties, taxes and customs clearance charges are the responsibility of the recipient.

Customers are responsible for confirming that the ordered products may be lawfully imported into their destination country.

If a parcel is refused, abandoned or returned because the recipient does not pay applicable import charges, reasonable return and handling costs may be deducted from any refund where permitted by law.

11. Returns, Refunds and Warranties

Returns, refunds, faulty-product claims and change-of-mind requests are handled according to our Returns & Refunds Policy and any mandatory consumer laws applicable to the customer.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, warranty, right or remedy that cannot legally be excluded or limited.

If a product is faulty, damaged, incorrectly supplied or materially different from its description, please contact us and provide:

  • Your order number

  • A description of the issue

  • Photographs or video showing the issue where reasonably required

  • Photographs of the packaging if the product was damaged in transit

Available remedies may include repair, replacement, refund or another remedy required by applicable law.

12. Cancellations and Order Changes

Please contact us as soon as possible if you need to cancel or modify an order.

We cannot guarantee changes or cancellations after an order has entered processing, production or dispatch.

Customised and made-to-order products may not be cancelled after production has commenced unless required by applicable law.

If an address modification results in additional delivery costs, the customer may be responsible for those reasonable costs where permitted by law.

13. Intellectual Property

All content on the Site, including text, graphics, photographs, videos, logos, page layouts, downloadable materials, product imagery and original designs, is owned by or licensed to JNE Austrading Pty Ltd and is protected by applicable intellectual property laws.

You may access and use Site content for personal, non-commercial shopping purposes.

Without our prior written permission, you must not:

  • Copy or reproduce Site content for commercial purposes

  • Modify, distribute, publish or sell Site content

  • Use our branding in a way that suggests an unauthorised association

  • Remove copyright, trademark or ownership notices

  • Use our content to create competing listings or products

Third-party trademarks remain the property of their respective owners.

14. Reviews and User-Submitted Content

If you submit a review, photograph, video, comment or other content, you retain ownership of your original content.

You grant JNE Austrading Pty Ltd a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, adapt and publish that content for operating, improving and promoting Happy Brick Land, subject to applicable privacy and consumer laws.

You confirm that submitted content:

  • Is accurate and based on your genuine experience

  • Does not infringe another person’s rights

  • Is not unlawful, abusive, misleading or defamatory

  • Does not contain malicious code or unauthorised personal information

We may moderate or remove content that violates these Terms, but we are not required to publish every submission.

15. Third-Party Services and Links

Our online store is hosted by Shopify Inc. We may also use third-party providers for payments, fraud prevention, analytics, communications, reviews, shipping and other business functions.

Third-party services are governed by their own terms and privacy policies.

The Site may contain links to third-party websites. These links are provided for convenience and do not necessarily indicate endorsement.

We are not responsible for third-party content, security, availability or privacy practices, except to the extent responsibility cannot legally be excluded.

16. Privacy

Our collection, use, storage and disclosure of personal information are governed by our Privacy Policy and applicable privacy laws.

By using the Site, you acknowledge that your information may be processed by service providers located in different countries where reasonably necessary to process payments, fulfil orders, provide customer support and operate the Site.

17. Website Availability and Disclaimer

We aim to keep the Site accurate, secure and available. However, we do not guarantee that the Site will always operate without interruption, delay or technical error.

To the extent permitted by law, the Site is provided on an “as available” basis.

We may temporarily suspend or modify the Site for maintenance, security, technical or operational reasons.

Nothing in this section excludes any guarantee, warranty or right that cannot legally be excluded.

18. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

  • Fraud or fraudulent misrepresentation

  • Death or personal injury caused by negligence where liability cannot legally be excluded

  • Wilful misconduct or gross negligence where applicable

  • Mandatory consumer guarantees or statutory rights

  • Any other liability that cannot lawfully be excluded or limited

To the maximum extent permitted by applicable law, JNE Austrading Pty Ltd will not be responsible for indirect, incidental, special or consequential loss that was not reasonably foreseeable when the contract was formed.

Where liability may lawfully be limited, our aggregate liability relating to an order will not exceed the amount paid for the product giving rise to the claim.

This limitation does not reduce any mandatory remedy available to the customer under applicable consumer law.

19. Events Outside Our Control

We are not responsible for delay or failure caused by events outside our reasonable control, including:

  • Natural disasters or severe weather

  • War, civil unrest or government restrictions

  • Labour disputes

  • Epidemics or public-health emergencies

  • Customs or border delays

  • Carrier or transport-network disruption

  • Power, telecommunications or internet failures

  • Supplier or manufacturing disruption

We will make reasonable efforts to minimise the effect of such events and communicate material delays where practicable.

This section does not exclude any right or remedy that cannot legally be excluded.

20. International Customers and Local Laws

The Site is operated from Australia and serves customers in multiple countries and regions.

Customers may have mandatory rights under the laws of the country or region in which they reside. Nothing in these Terms is intended to exclude, restrict or override those rights where they cannot legally be excluded.

Customers are responsible for complying with applicable import, customs and product-use requirements in their destination country.

If a provision of these Terms conflicts with a mandatory local consumer law, the mandatory law will apply to the extent of the conflict.

21. Suspension and Termination

We may suspend or terminate access to the Site where we reasonably believe that a user:

  • Has materially violated these Terms

  • Has engaged in fraud or unlawful activity

  • Presents a security risk

  • Has misused our systems, promotions or customer-service processes

Termination will not affect rights or obligations that arose before termination, including payment obligations and valid consumer claims.

22. Changes to These Terms

We may update these Terms to reflect changes to our services, business operations or legal obligations.

Updated Terms will be posted on this page with a revised “Last Updated” date.

Material changes will apply prospectively unless applicable law requires otherwise. Orders placed before an update will generally remain subject to the Terms in effect when the order was placed.

Your continued use of the Site after updated Terms take effect constitutes acceptance of the revised Terms for future use of the Site.

23. Severability and Waiver

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.

Our failure to enforce a provision on one occasion does not waive our right to enforce it later.

24. Governing Law and Disputes

These Terms are governed by the laws of Victoria, Australia, without excluding any mandatory consumer protection available to customers in their country or region.

Subject to any mandatory right to bring a claim elsewhere, the courts of Victoria, Australia will have non-exclusive jurisdiction over disputes relating to these Terms.

Before commencing formal proceedings, you agree to contact us and provide a reasonable opportunity to resolve the concern. This does not restrict your right to contact a consumer protection authority, payment provider or court where permitted by law.

25. Contact Information

The Site is owned and operated by:

JNE Austrading Pty Ltd
Trading as Happy Brick Land
Australian Company
Website: www.happybrickland.com
Email: support@happybrickland.com

If you have questions regarding these Terms, an order or your consumer rights, please contact us using the details above.