Shipping policy

Shipping Policy

Last Updated: August 2026

Happy Brick Land is owned and operated by JNE Austrading Pty Ltd, an Australian company.

We are committed to delivering every order safely and efficiently. We work with trusted international logistics providers and local delivery partners to offer tracked shipping to our supported destinations worldwide.

Processing and Delivery Time

In-stock orders are generally processed within 1–3 business days after payment has been confirmed.

Pre-order, customised and made-to-order products will be dispatched according to the estimated availability or dispatch date shown on the relevant product page.

Orders may be dispatched from one of our regional or international fulfilment warehouses, depending on product availability and the customer’s delivery location.

Estimated delivery times after dispatch are:

Destination Estimated Delivery Time
United Kingdom 8–10 business days
European Union 8–20 business days
United States 7–10 business days
Canada 8–10 business days
Asia-Pacific & Middle East 7–20 business days
South America 10–24 business days

Customers in Australia and New Zealand can place their orders through our Australian store at www.happybrickland.com.au.

Business days exclude weekends and public holidays. These delivery timeframes are estimates only and are calculated from the date your order is dispatched.

Actual delivery times may vary due to customs clearance, local delivery operations, remote locations, severe weather, public holidays, peak shopping periods or other circumstances outside our control.

Shipping Costs

Happy Brick Land offers free standard shipping to all currently supported international destinations.

If an optional express or alternative delivery service is available, any applicable charge will be clearly displayed at checkout before payment.

Multiple Shipments

If your order contains multiple products, the items may be dispatched separately from different warehouses to help deliver available products sooner.

Each parcel may have its own tracking number. Separate tracking information will be sent by email as each parcel is dispatched.

You will not be charged additional standard shipping fees if we decide to divide your order into multiple shipments.

Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and available carrier information.

Please allow 2–5 business days for the first tracking update to appear. International tracking may temporarily pause while a parcel is being transferred between the international carrier, customs authority and local delivery provider.

A delay in tracking updates does not necessarily mean that the parcel has been lost. Please check the tracking page again after a few business days.

Shipping Partners

We work with a range of trusted international logistics providers and their local last-mile delivery partners.

The carrier selected for your order will depend on the destination, parcel dimensions, weight, product type and available delivery services.

In some cases, the international portion and final stage of delivery may be completed by different carriers. Your parcel may be transferred to a local postal service or regional courier after it arrives in the destination country.

Address Accuracy and Delivery Issues

Please ensure that your full name, shipping address, postcode, email address and contact telephone number are complete and accurate before submitting your order.

If you notice an error in your delivery information, please contact us as soon as possible. We will do our best to update the address; however, changes cannot be guaranteed after an order has been dispatched.

JNE Austrading Pty Ltd, trading as Happy Brick Land, is not responsible for failed deliveries, returned parcels or additional delivery costs resulting from:

  • An incorrect or incomplete address provided by the customer

  • Refusal of delivery

  • Failure to collect a parcel within the carrier’s required timeframe

  • Inability to access the nominated delivery address

  • An address change requested after dispatch

Additional shipping charges may apply if a parcel needs to be redirected, redelivered or shipped again after being returned to us.

If your parcel is significantly delayed, appears to be lost in transit or has been returned unexpectedly, please contact us at support@happybrickland.com.au.

Our customer service team will work with the relevant shipping carrier to investigate the shipment and assist you with an appropriate resolution.

Oversized Products and Delivery Restrictions

Certain oversized, illuminated or battery-containing products may be unavailable for delivery to some destinations because of carrier, customs, parcel-size or dangerous-goods restrictions.

Oversized products cannot be delivered to PO Boxes or Parcel Lockers and require a valid residential or commercial street address.

Available delivery options will be confirmed at checkout. If we are unable to ship a product to your address after an order has been placed, we will contact you to discuss an alternative delivery arrangement or provide a refund for the affected product.

Customs Duties and Taxes

International orders may be subject to VAT, GST, customs duties, brokerage fees or other import charges imposed by the destination country.

Where taxes or duties are collected at checkout, the applicable amount will be displayed before payment.

Unless otherwise stated at checkout, import duties, taxes and customs clearance charges are the responsibility of the recipient and are not included in the product price.

JNE Austrading Pty Ltd does not control charges imposed by local customs authorities. Customers are responsible for confirming that the products ordered may be legally imported into their destination country.

Delays and Exceptions

Estimated delivery times are not guaranteed.

Delays may occasionally occur because of:

  • Customs inspections or clearance

  • Severe weather

  • Public holidays

  • Peak shopping periods

  • Local postal or courier disruptions

  • Remote delivery locations

  • Other circumstances outside our reasonable control

While JNE Austrading Pty Ltd cannot accept responsibility for delays outside our control, our customer service team will make reasonable efforts to assist with tracking and carrier enquiries.

Lost or Damaged Parcels

If your parcel appears to be significantly delayed or lost, please contact us so we can lodge an enquiry with the relevant carrier.

If your order arrives damaged, please contact us as soon as possible and provide:

  • Your order number

  • Photographs of the damaged product

  • Photographs of the external packaging

  • A brief description of the issue

Please retain the product and all original packaging until the claim has been reviewed, as the shipping carrier may require these materials during its investigation.

Contact Information

Happy Brick Land is owned and operated by:

JNE Austrading Pty Ltd
Australia

Email: support@happybrickland.com.au

If you have any questions about shipping, tracking or delivery availability, please contact our customer service team.

Thank you for shopping with Happy Brick Land. We appreciate your support and look forward to delivering your order safely.